Refund policy

Equipment and parts (not yet installed)

Unopened, uninstalled equipment and parts in original packaging may be returned within 30 days of purchase for a refund to the original payment method, less a 15% restocking fee. Special-order items are final sale unless defective.

Installed equipment

Equipment installed by Backyard Brothers is not returnable once installed. Manufacturer defects are handled under the manufacturer's warranty, and we will help coordinate the claim. Our workmanship on installations is guaranteed for 1 year.

Services

Service and labor charges are non-refundable once the work has been performed. If you are not satisfied with a service visit, contact us within 7 days and we will return to make it right at no additional charge. Services cancelled at least 24 hours before the scheduled visit are refunded in full.

Damaged or incorrect items

Contact us within 7 days of delivery or pickup if an item arrives damaged or is not what you ordered. We will replace it or refund it in full, including any shipping.

How to start a return

Email sales@backyardbrotherstx.com or call (830) 369-9894 with your order number. Approved refunds are issued to the original payment method within 10 business days of receiving the returned item.